Privacy

Effective date: 4 January 2026

What personal information we collect

The types of personal information we may collect include:
1. Contact details (e.g., your name, phone number, email address)
2. Job-related details (e.g., site address, scope of works, property type, preferred dates, access instructions)
3. Communication records (e.g., emails, messages, call notes)
4. Photos and site information you provide (e.g., images of areas to be painted or repaired)
5. Website usage information (e.g., IP address, browser type, pages visited, approximate location, device identifiers), collected via cookies and similar technologies
We generally collect personal information directly from you. In some cases, we may also collect information from third parties (for example, if a real estate agency, strata manager, builder, or property manager provides your details to arrange a quote or work, where permitted).

Why we collect, hold, and use your information

We collect and use your personal information to:
1. Provide quotes, schedule work, and deliver our painting services
2. Communicate with you about your enquiry, bookings, changes, and progress updates
3. Prepare proposals, invoices, and receive payments (where applicable)
4. Improve our website, services, and customer experience
5. Maintain internal records and meet legal, insurance, taxation, and compliance requirements
6. Prevent fraud, misuse, and protect our website and business operations

How we disclose your personal information

We may disclose personal information to trusted third parties where required to provide our services or operate our business, such as:
1. Subcontractors or trades involved in the job (only as needed)
2. Suppliers (e.g., paint and materials) for ordering or delivery coordination
3. Service providers we use to operate our business (e.g., website hosting, email, IT support)
4. Professional advisers (e.g., accountants, insurers, legal advisers)
5. Authorities where required or authorised by law (e.g., to comply with a legal request)
We do not sell your personal information.

Cookies and website analytics

Our website may use cookies and similar technologies to:
1. Help the site function correctly
2. Understand how visitors use our site
3. Improve performance, content, and user experience
You can manage cookies through your browser settings. Blocking cookies may affect some website functionality.

Marketing communications

We may contact you about our services (for example, follow-ups on quotes, or updates relevant to your enquiry). You can opt out of marketing at any time by contacting us at contact@mjpropainters.com.au.

Data security and storage

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes administrative, technical, and physical safeguards appropriate to the nature of the information.
No method of transmission over the internet is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy and to meet legal, regulatory, taxation, insurance, and operational requirements.

Accessing and correcting your personal information

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date.
To make a request, contact us at contact@mjpropainters.com.au. We will respond within a reasonable timeframe.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s privacy

Our services and website are not directed to children, and we do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website and will apply from the effective date shown at the top of the page.

How to contact us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle personal information, contact:
MJ Pro Painters
Email: contact@mjpropainters.com.au
Phone: 0469 786 109
Website: https://mjpropainters.com.au

Privacy Policy

Effective date: 4 January 2026

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